Home / Warranty

Warranty

• All items are guaranteed according to manufacturer’s warranty.

This limited warranty is provided to the consumer of the product (“the Client”) by the Manufacturer . It does not exclude nor does it limit any rights of the Client which are mandatory under the law.

The duration of the guarantee it is valid from the date of purchase of the product by the client. If the product is replaced the duration of the warranty shall continue for the remaining months of the warranty period starting from the original invoice date.

During the warranty period, The official service centre will repair for free, replace the defective product for free, or the agreement may be denounced according to law 7(I) of 2000 article 5 paragraph 6 and provided that the notification of the defect of the product is performed in less than 2 months from the occurrence, according to law 7(I) of 2000 article 5 paragraph 2 upon its sole discretion.

This limited warranty does not apply for natural wear and tear or any of the following :

• The defect was caused because the product was not used according to the instructions of the manufacturer: abuse, if it was exposed to humidity or extreme hot or environmental conditions, or sudden changes in such conditions, water/liquid, corrosion, rusting, non-authorized modifications or connections, non-authorized opening or repair, repair with the use of non-authorized spare parts, misuse, unsuitable installation, accident, natural phenomena, which are beyond the reasonable control of A.R.P. Mobile Tech Stores Ltd including and not limited to defects in the department of consumable parts such as batteries, which as a rule have a limited life, unless the defect was caused directly because of the use of defective materials, designs or workmanship,
• The product serial number, the identifying date code, or the IMEI number, have been removed, deleted, defaced or altered or are illegible,
• The warranty seal is cut , broken or removed,
• The defect was caused by a defective power or network operation,
• The defect was caused by the fact that the product was used or was connected to a device not compatible to the technical specifications of the appliance,
• The product software requires upgrading because of modifications in the network parameters or modifications of the product software by a non-authorized person,
• The defect is due to a file , program or application which has been installed in the internal or external memory of the device,
• The product has not been checked by the technical/service department of A.R.P. Mobile Tech Stores Ltd to establish and verify the defect of the device.

The limited warranty is valid only if the client presents the original purchase receipt and delivers the product to A.R.P. Mobile Tech Stores Ltd

A.R.P. Mobile Tech Stores Ltd will not, under any circumstances, be liable for direct damage, costs or expenses, if the client is a legal person.

For any other device problems not mentioned above, the company shall not be liable for their repair but only liable to inform the client and to request consent for additional charges. If any product is deemed out of warranty due to the above reasons then the fault is considered as out of warranty and handling costs may be incurred to the customer if the repair cost is denied.

If the warranty for a defective device has expired and the repair costs is not over €35 including VAT , no prior approval is required from the client for its repair.

No warranty is provided for repairs regarding water/liquid damages.

Personal data must be saved by the client before delivering the device for repair and A.R.P. Mobile Tech Stores Ltd has no liability whatsoever for any complete or partial loss of personal data during the repair of the device. The exclusive liability for saving personal data in any electronic device, burdens solely the lawful user of the product.).

In case the client does not collect the items brought in for repair within six months, then A.R.P. Mobile Tech Stores Ltd shall not be liable for their safe keeping.

All the products of A.R.P. Mobile Tech Stores Ltd are covered by warranty by the legal representative in Cyprus and their official service centre, or the official representative and their official service centre within the territory of the European Union.

All consumables or components of a product (i.e. chargers, batteries, headphones, etc) are covered by a warranty for good function under terms referred to above, for a period not exceeding three months.

In case of a defect of the device , the client must deliver at their own cost the faulty device to A.R.P. Mobile Tech Stores Ltd.

All products are at the time of its original purchase free of defects in manufacturing, materials, design and workmanship under the above terms and conditions.